“Where journeys connect people, places, and memories.”
We understand that plans change. The following cancellation terms apply to all Synergy Scenic Tours bookings.
Guests who wish to reschedule a tour may do so free of charge if more than 24 hours notice is provided, subject to availability. Rescheduling requests made within 24 hours of the tour start time will be treated as a cancellation.
Synergy Scenic Tours reserves the right to cancel a tour in the following circumstances:
• Severe weather conditions that make the tour unsafe or impossible to conduct
• Unforeseen vehicle breakdown or guide emergency
• Road closures or other circumstances beyond our control
In the event of a cancellation by Synergy Scenic Tours, guests will receive a full refund or the option to reschedule at no additional cost. We will notify guests as early as possible in the event of a cancellation.
To cancel or reschedule a booking, please contact us as soon as possible:
• Email: info@synergyscenictours.com
• Phone: +61 422 566 486
Please include your booking reference number and tour date in all cancellation communications.
If you booked through a third-party platform (Viator, GetYourGuide, Klook, or similar), their cancellation policy will also apply. Please refer to the platform’s terms for details.