“Where journeys connect people, places, and memories.”
You can book directly through our website using the Book Now button on any tour page, or submit an enquiry form and we will get back to you within 24 hours to confirm your booking. For custom itineraries and multi-day packages, please use the enquiry form so we can tailor your experience.
We recommend booking as early as possible, especially for weekend tours, peak season (December to February), and multi-day packages. Our tours are private and we only take one booking per day per vehicle, so availability is limited. That said, we will always try to accommodate last-minute requests subject to availability.
We accept all major credit and debit cards through our secure online booking system. Full payment is required at the time of booking to secure your date.
For standard day tours, full payment is required at booking. For multi-day packages and custom itineraries, a deposit may be required to secure your dates this will be
confirmed at the time of enquiry.
Absolutely. Our tours are priced per group, not per person. Whether you are 1 guest or 6, the vehicle and guide are exclusively yours for the day. Couples frequently find this
one of the most personal and memorable ways to experience Victoria.
confirmed at the time of enquiry.
Yes please contact us as soon as possible if you need to make changes to your booking date, group size, or tour preferences. We will do our best to accommodate changes subject to availability.
We offer a full refund for cancellations made more than 24 hours before your scheduled tour. Cancellations made within 24 hours of the tour are non-refundable. Please see our full Cancellation Policy page for complete details.
Victoria’s landscapes are beautiful in all weather dramatic skies and moody seas can make for the most spectacular photography. We only cancel tours in genuinely dangerous conditions such as severe storm warnings, road closures, or extreme weather events. In these rare cases you will receive a full refund or the option to reschedule. Standard overcast or rainy days are part of the experience and tours proceed as planned.
Please contact us as soon as possible if you need to reschedule. We will do our best to find an alternative date that works for you, subject to availability. Rescheduling requests made more than 24 hours before your tour will be accommodated where possible at no additional charge.
For standard day tours, full payment is required at booking. For multi-day packages and custom itineraries, a deposit may be required to secure your dates this will be
confirmed at the time of enquiry.
Absolutely. Our tours are priced per group, not per person. Whether you are 1 guest or 6, the vehicle and guide are exclusively yours for the day. Couples frequently find this
one of the most personal and memorable ways to experience Victoria.
confirmed at the time of enquiry.
Yes please contact us as soon as possible if you need to make changes to your booking date, group size, or tour preferences. We will do our best to accommodate changes subject to availability.
Yes completely. Every Synergy Scenic Tour is exclusively for your group. You will never share the vehicle with strangers. This is one of our most important commitments and applies to every tour and every booking without exception.
Our luxury Mercedes-Benz V-Class accommodates up to 6 passengers. If your group is larger than 6, please contact us and we will discuss options for your specific needs.
We offer door-to-door pickup from Melbourne CBD hotels. Your guide will contact you the day before your tour to confirm your exact pickup time and hotel location. Please ensure your hotel name and full address are provided at the time of booking.
Absolutely. While each tour follows a general route and timeframe, we are highly flexible. If there is something specific you would like to see or do, let us know at
booking and we will do our best to include it. For fully bespoke itineraries, please use our Custom Tours enquiry form.
Tours are conducted in English and Greek. Please let us know your preference at booking.
Our tours are recommended for guests aged 7 and over. The tours involve early morning departures, extended driving periods, and walking at various stops. We want every guest to have the best possible experience.
Please contact us before booking to discuss your specific requirements. The Mercedes-Benz V-Class is a spacious vehicle and we will do our best to accommodate
guests with mobility considerations. Some stops on our tours involve uneven terrain and walking, and we will advise on the most suitable options for your group.
Yes the V-Class has a generous boot for bags, shopping, and wine purchases from cellar doors. Please let us know at booking if you have significant luggage so we can plan accordingly guests with mobility considerations. Some stops on our tours involve uneven terrain and walking, and we will advise on the most suitable options for your group.
All Synergy Scenic Tours are conducted in a luxury 2022 Mercedes-Benz V-Class with panoramic sunroof, accommodating up to 6 passengers. The vehicle is climate controlled, immaculately maintained, and presented to the highest standard on every tour.
Yes fully climate controlled for year-round comfort.
Absolutely. Synergy Scenic Tours holds full commercial passenger vehicle (CPV) accreditation through Safe Transport Victoria, comprehensive public liability insurance of $20 million, and full commercial vehicle insurance. Safety is our highest priority on every tour.
Meals are not included in the tour price unless specifically stated. All tours include designated meal stops where guests choose and pay for their own food. Your guide will recommend the best local options at each stop based on your preferences.
Yes please let us know your dietary requirements at booking and your guide will ensure suitable options are available at each meal stop.
Yes bottled water is provided throughout the day.